Refund policy
Refund & Return Policy
We’re confident you’ll love your Foil Society products — but in the rare case something’s not right, here’s how we handle it.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If you receive an item that’s damaged or incorrect, contact us within 7 days of delivery.
Email us at hello@foilsociety.co.nz with your order number and a clear photo of the issue so we can assess and resolve it. Claims made outside this window may not be accepted.
Change of Mind / Returns
Foils must remain unopened and unused to be eligible for return.
Returns due to change of mind may be approved at our discretion and must be requested within 7 days of delivery. If approved, a 10% restocking fee will apply to cover handling and packaging costs.
Customers are responsible for return shipping.
Exclusions
- Opened or used foil boxes cannot be returned
- Sale items and sample packs are final sale
- Returns are not accepted once packaging has been opened or altered
Return Process
- Email hello@foilsociety.co.nz with your order number and reason for return
- If approved, we’ll provide return instructions
- Once we receive and inspect your return, we’ll issue a refund (less restocking fee) to your original payment method
Please allow time for your bank or credit provider to process the refund once issued.
Exchanges
We do not offer direct exchanges. If you would like a different product, please place a new order after your return is processed.
Thanks for shopping with Foil Society.